FAQ

Satisfaction Guarantee

Our return policy is valid for a generous 30 days after purchase date, ensuring our commitment to your satisfaction. In the event you receive a faulty item or find the scent unsatisfactory even after use, please don't hesitate to contact us at info@analogueapotik.com. Be sure to provide your contact details, order number, and the reason for the return or exchange.

Please keep in mind that we allow one exchange for a different scent if you are dissatisfied with your purchase.

To proceed with the exchange or refund, we require the returned items to be in an acceptable condition. Once we receive and inspect your return, we'll promptly send you an email to confirm its receipt. Refunds will be issued via the original method of payment and will be processed within a specified number of days.

Check our our Return Policy here

Do you offer free shipping?

Yes we do, but only to Malaysia. That includes Peninsular Malaysia and East Malaysia. 

What if my country is not in your shipping list?

Fret not. Just email us at info@analogueapotik.com and we will try our best to sort it out.

How do I wear a Solid Cologne?

To apply product, simply scrape out a small amount of cologne onto your finger and gently rub on your wrist and neck. For a longer lasting scent try applying behind your ears.

Check out our video for more information:

https://www.youtube.com/watch?v=1UYHTvZD_uU

How long will the scent last?

Each application should last you for about 3-4 hours.

How do I keep/store the solid cologne?

Keep product out of extreme heat such as your car and under the sun. It is generally alright to keep your product in your own pocket unless you plan to stand under the sun. If your product melts, pop it in the fridge for 3 mins and you can use it back again!

Some of your products seem to sweat. Does it mean that it is damaged?

No. Our fragrance are a complex blend of oils where some are lighter/ heavier. The sweating is a result of lighter oils rising up to the surface of the wax.

Does the Solid Cologne contains alcohol?

No. We used a oil and wax based blend does not dry up your skin.

How long can 1 tin last?

Approximately 3-4 months if used daily. It's really thing of wonder if you ask us!