Our return policy is valid for a generous 30 days, ensuring our commitment to your satisfaction. In the event you receive a faulty item or find the scent unsatisfactory even after use, please don't hesitate to contact us at email@example.com. Be sure to provide your contact details, order number, and the reason for the return or exchange.
Please keep in mind that we allow one exchange for a different scent if you are dissatisfied with your purchase.
To proceed with the exchange or refund, we require the returned items to be in an acceptable condition. Once we receive and inspect your return, we'll promptly send you an email to confirm its receipt. Refunds will be issued via the original method of payment and will be processed within a specified number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To initiate the return of your product, kindly send it to the following address:
83m, Jalan SS21/37, 47400 Petaling Jaya, Selangor, Malaysia
Please note that you are responsible for covering the shipping expenses for the return of your item, and these shipping costs are non-refundable.
The duration it takes for your exchanged product to reach you may vary depending on your location.